Frequently Asked Questions

General

We are currently present in Bangalore & Rest of Karnataka. We're expanding our team rapidly and chances are that we will soon commence operations in your city.
Absolutely! We only bring in professionals who have been recommended and certified by experts. We conduct interviews, check referrals, licenses, and do background checks on each and every service provider. Only those professionals who pass our strict on boarding process are allowed to work with Anyelp. All professionals are also required to complete an assessment test to verify their qualifications. Most of them have more than 10+ years of experience in their field.
All of our service providers have passed through a vigorous assessment and certification process. In the unlikely event of our team damaging something, you can email us at support@anyelp.com or give a call to our support team on (+91) 8880339339
Yes
We immediately arrange for a replacement and schedule a time convenient to you to do the job or register a cancellation of the service requested. You can track the location of all our service providers using the Anyelp App on your phone. This would let you know how far the service provider is from the customer’s home.
We at Anyelp understand that your time is valuable and are always striving to limit the time spent by service providers at your home. However the agents are trained to update you if the job might take longer than expected. Please do expect a buffer of half an hour more or less than the stated time to complete the task.
Please do email us at support@anyelp.com or call our support team on (+91) 8880339339. However, the most convenient way is to reschedule a job through our Android app. For more information, check the Order related FAQs
All supplies would be purchased by the service provider after consulting with you. We would assume basics such as ladder and cleaning cloth is available at your home. A bill would be provided for all the purchases made by the service providers
After each service is completed, our customers are asked to rate the service on different parameters and judge the overall satisfaction of the service. You would also be allowed to rate a provider based on some parameters through our app if the service was requested from the app.
Inspection charge is basic minimum fare against visit of professional to assess the job at the spot. Wherein Service Charge is the fare to serve the purpose/complete of the job. Materials/replacement will be charged extra on actual with invoice to provide convenience.

Using the App

Placing an order on the Anyelp App is fast and simple Steps: Once you open the App on your Smartphone, choose the service you would like to order Enter your exact requirement along with a schedule that works best for you. The service provider will then arrive at your home and fix the issue. Our team might also call you before the visit.
Go to the Google play store and search for Anyelp. The App is free to download.
Absolutely! Our experience on mobile is among the best! It's as easy as Book, Schedule & Relax. Book a service, schedule a time and relax while the job gets done at your home by our expert team. Additionally, there will be offers that are exclusive to the app from time to time. There are many other exciting features that you will soon see on your app in the coming weeks. The Anyelp app is truly the best way to be rewarded for taking care of your repairs & Services at your fingertips!
You need to ensure that you've signed in with your email id or phone number that was used to place the orders to see them in the app. All orders that you place with us are tied to the email / Phone number that you provide against the order.

Payment Related

You can now opt to pay using online payment options including credit card, debit card and net banking. As always, you could choose to pay us by cash after the service.
Of course, you can.

Orders Related

You can book a service from our app or by visiting our website. It's as easy as Book, Schedule & Relax. Book a service, schedule a time and relax while the job gets done at your home by our expert team. You can also call our support team on (+91) 8880339339 Once you open the App on your Smartphone, choose the service you would like to order Enter your exact requirement along with a schedule that works best for you. The verified and trained service provider will then arrive at your home and fix the issue. Our team might also call you before the visit.
Once you place a booking, you will receive a confirmation via SMS or email or Whatsapp informing you that the booking has been accepted. A verified professional will be assigned for your booking before the service time.
Our professionals generally reach within the selected slot of booking. We track if the job is not started on time and our customer experience associates start working on the issue automatically. Be assured that either the professional or a Anyelp representative will get in touch with you in case the job can't get started in time. If you face any problem, feel free to get in touch with us by selecting the booking for which you want to raise a complaint.
Please do email us at support@anyelp.com or call our support team on (+91) 8880339339. However, the most convenient way is to reschedule a job from the 'My Orders' screen of our Android app –>> Click on reschedule --->> select the preferred time slot if available and submit.
Please do email us at support@anyelp.com or call our support team on (+91) 8880339339. However, the most convenient way is to reschedule a job from the 'My Orders' screen of our Android app –>> Click on reschedule --->> select the preferred time slot if available and submit.
Visit the 'My Orders' screen of our Android app to view all your orders.
After each service is completed, our customers are asked to rate the service on different parameters and judge the overall satisfaction of the service. You would also be allowed to rate a provider based on some parameters through our app, if the service was requested from the app. You can also email us at support@anyelp.com or call our support team on (+91) 8880339339. You can also edit your rating or review anytime in next 30 days.
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